Terms and Conditions

  1. Introduction

1.1 Please read these terms and conditions carefully before using http://www.storageshepherd.com They form a legally binding agreement between you (“you”, “your”, the “User”, the “Host” or the “Renter”) and Storage Shepherd Ltd, whose registered company number is 10608693 (“we”, “us”, “our”, or the “Company”) which governs your use of this website (the “Website”) and our services.

1.2 By accessing or using Storage Shepherd website or using any services provided by the Company (“the Services”) in any way, you (“the User” or “you”) agree to be bound by the following terms and conditions (“the Terms and Conditions”), to inform the Company of all storage shares undertaken, and to pay the relevant fees. You are indicating that you have read, & have understood & agreed to be bound by these terms. If you do not accept all the Terms and Conditions you must not use or access the Website. The Company reserves the right to amend these Terms and Conditions from time to time without notice. You will be deemed to have read and accepted these Terms and Conditions, including any changes, each time you use the Site.

1.3 The Services are provided to facilitate the exchange of storage share between users of the Website. “Storage share” means the provision of private storage space by Users advertising such space (“Hosts”) to Users storing items in such space (“Storers”). The Company’s principal function is to provide advertising space and it is not a rental agent, property broker, nor is it an owner or operator of properties. Storage Shepherd’s responsibilities are limited to: (i) facilitating & maintaining the availability of the website & (ii) serving as the agent of Hosts & Storers for the purpose of payments.

1.4 Our services are not available to, and may not be used by, persons under the age of 18 years or to temporarily or indefinitely suspended Users. If you do not qualify, please do not use our Services. If you are registering as a business entity, by agreeing to these Terms and Conditions you represent that you have the authority to bind that business entity to these Terms and Conditions.

  1. Definitions

Storage Shepherd, “we”, “our”, “us” – refers to Storage Shepherd website, a product of Storage Shepherd Ltd which provides an online platform, linking Hosts who have space in their homes, offices, etc. to Storers.
Qualifying Loss
 – means loss or damage occurring during the period of validity of a storage share, (i) if claimed by the Host, to the structure, fixtures and/or fittings of the premises which they own, (ii) if claimed by the Storers, to items owned by the Storer and stored at the Storage Address
Fee – means the total amount payable by the Storer for a storage share, and includes the Price plus the Company’s commission
Price – means the amount charged by the Host for use of the Storage Space
Prohibited Items – means items which may not be stored under these Terms and Conditions under any circumstances, and which are set out in clause 3.3
Host– means the person advertising via the Website and providing a Storage Space in order for the Storer to store their items
Registration Details – means the information used to identify each unique User, comprising a User identification number, an email address and a password
Storage Address – means the premises containing the Storage Space which are the subject of a storage share.
Storage Space – means the physical space at the Storage Address in which items are stored.
Stored Goods – means the goods and items to be stored under a Storage share
Storage share– means an arrangement for storage between two Users
Storer – means the person paying the Price and utilising a Storage Space to store items belonging to them or under their control
Structural Damage – means damage of any kind to the structure, fixtures and fittings of the physical premises.
Structural Damage Incident – means an incident causing Structural Damage to the Storage Space or Storage Address, and may comprise one or more discrete instances of damage or loss, as long as they have a causative element in common. The Company reserves the absolute right in its sole discretion to determine what constitutes a Structural Damage Incident in practice, what was the cause of such Incident, and whether damage was caused by one single such Incident, or multiple Incidents.
User – Means a user of the Website and/or our services

  1. Obligations of all Users

3.1 Registration with the Website requires the User to supply your name, a unique username, an email address and a password. If you use the latter method, and if accepted, you will receive a User identification number, which together with your email address and password constitute the “Registration Details” of your User account.

3.2 It is the responsibility of the User to keep your Registration Details safe and confidential and not to disclose them to anybody else. You are responsible for all activity carried out using your User account, whether or not you have allowed or facilitated it. If you discover or suspect that any of your Registration Details or your User account are known by a third party or are being used without authorisation, you must tell us immediately via the email address below.

3.3 Prohibited Items. The following items may not be stored under a Storage share under any circumstances: Toxic, polluted or contaminated goods; firearms, munitions, weapons or explosives; radioactive materials; highly flammable or hazardous goods; living plants or animals; food or perishable goods (unless frozen food to be stored in a deep freezer); anything damp, mouldy, rotten or infested with or damaged by parasites; any item which emits any fumes or strong odour; cash and securities; illegal goods; waste; or any item whose presence would invalidate any insurance policy which would otherwise cover the items or the storage space. The Storer agrees not to use the space for any unlawful purposes. The space provided by the Host is to be used by the Storer only for storage of personal property.

3.4 In the event that the other party to a Storage share makes a claim, you agree to cooperate promptly and fully with all reasonable requests from that party in relation to that claim. In practice, and without limitation, this may mean responding to requests for information or documents, or allowing inspection of the Storage Space or Stored Goods.

  1. Additional Obligations of the Host

4.1 The Host must describe the Storage Space, along with any conditions of storage they wish to apply, on the listing page of the Website. Such description may include text, graphics, pictures and other relevant content and should include details like size, location, security, and access offered. The Host will also disclose to the Company the price they wish to charge for storage (the “Price”). All descriptions and information must be accurate, complete, up-to-date and truthful to the best of your knowledge and belief. In the event that the Storage Space becomes unavailable for any reason, you agree to remove or suspend the listing as soon as reasonably practicable.

4.2 The Host will comply with the access and security arrangements that they offer on their listing.

4.3 The Host will use reasonable efforts to protect and maintain the security of the Stored Goods and ensure that they remain undisturbed and in any case take at least equivalent security precautions in relation to the Stored Goods as the Host does with his/her own property at the same premises.

4.4 The Host agrees to offer reasonable compensation to the Storer in the event of damage to or loss of Stored Goods. Reasonable compensation will normally mean paying for reasonable repairs or, where the Stored Good(s) are damaged beyond repair, providing compensation of no more than the actual cash value of goods. Compensation will not be offered for any loss: (a) in respect of which a payment is made under an insurance policy; (b) caused by any act or negligent act or omission by the Storer.

4.5 If terminating the Storage Period early for reasons other than a breach of these Terms and Conditions by the Storer, the Host will give as much notice as possible. The Company reserves the right to suspend the User account of any Host who in the Company’s opinion terminates a storage share early without good reason.

4.6 It is your responsibility to ensure that advertising your storage space will not breach or invalidate any applicable mortgage, insurance or other agreement or policy. You should check the terms of any such agreement or policy before advertising your storage space and include any applicable restrictions in your advertisement.

4.7 The User must be legally permitted to advertise the storage space on the Website. It is the responsibility of the User to investigate the legality of making the storage space available to other people.

4.8 The Host acknowledges that they are required to provide correct bank account details to be able to accept a booking. Furthermore, the Host also acknowledge that they are responsible for registering & filing applicable taxes. If unsure, please consult with a tax advisor.

  1. Additional Obligations of the Storer

5.1 The Storer undertakes to pay the Fee promptly, fully and in good faith and using the online Payment Manager if the Host confirms such requested bookings.

5.2 The Storer will comply with the access and security arrangements set out in the Storage share, keep safe any keys or other items used to access the Storage Space, and not allow any other person access to the Storage Space unless accompanied by the Storer who will be responsible for that person’s actions;

5.3 The Storer agrees to offer reasonable compensation to the Host in the unlikely event of damage to the Storage Space and/or Storage Address caused by the Stored Goods or by any negligent act or omission of the Storer. Reasonable compensation will normally mean paying for reasonable repairs, or replacement where the Storage Space and/or Storage Address or part thereof is damaged beyond repair.

5.4 The Storer will only use the Storage Space for the purpose of temporary storage of Stored Goods in accordance with these Terms and Conditions and not attempt to use it for any other purpose, or make any permanent physical changes to it, or do anything that will interfere with the Host’s reasonable enjoyment of the rest of the premises.

5.5 The Storer will remove the Stored Goods from the Storage Space upon request by the Host, provided that the Host gives at least six weeks’ notice in writing of such request. Following such six-week period, clause 12.2 will apply.

5.6 At or before the end of the Storage Period for the space, the Storer must vacate the Storage Space entirely & leave it in good condition.

  1. Fees

6.1 Registering on the Website, listing a storage space and making an offer for a space are free.

6.2 All financial transactions between the parties will be processed by a third-party electronic payment system (the “Payment Manager”) embedded in the Website. By using the Payment Manager, you also confirm that you have read and agree to the terms and conditions applying to that service.

6.3 The Company shall charge a commission equivalent to 14% of the Price set by the Host. This will be automatically added to the Price and the Storer will pay the total amount (the “Fee”) calculated by the Payment Manager. The Payment Manager will then process payment to the Host of the Price and payment to the Company of the commission.

6.4 All Users explicitly agree that all fees and charges for all Storage share must be transacted via the Payment Manager. Under no circumstances may the Host solicit or accept payment of fees or charges related to a Storage share in cash or via direct bank transfer or another means of payment. Similarly, under no circumstances may the Storer offer or attempt to pay for a storage share other than via the Payment Manager. Any breach of this clause may result in deletion of the accounts of all Users knowingly involved in such breach and you agree, where you are found by the Company to be so knowingly involved, to be jointly and severally liable to pay to the Company the commission that the Company would have been due had the storage share been conducted in accordance with these Terms and Conditions. In such event, all Users hereby agree that the Company shall be entitled to deduct any such amount due from the Price to be paid to the Host, and all Storers agree to reimburse Host for the Storer’s share of any such deduction by the Company.

6.5 Any reduction in the advertised rate offered by the storage-owning User will not affect the commission payable, which will continue to be charged as a percentage of the original rate.

6.6 Non-Payment of Fees to Provider: In the event that the Storer fails to pay any amount due to the Host, the Storer hereby agrees that the Host may deny him/her access to the Storage Address or Storage Space, may hold on to the Stored Goods and may move the Stored Goods at its discretion. If the amount due is not paid in full within 30 days, the Host may issue a written notice to the Storer (at the email) of the Host’s intention to sell the Goods within 10 days. If the amount due is not paid in full after the 10-day period, the Storer agrees that the Host may sell the Stored Goods and set off the sale proceeds against the amount due. Any shortfall will continue to be owed by the Storer, and any excess shall be returned to the Storer. If the Host is unable to sell the Stored Goods within 60 days of the date upon which the outstanding amount became due, and that amount or any part of it remains outstanding, the Storer agrees that the Host may dispose of the Stored Goods as the Host sees fit.

  1. Liability and Indemnification

7.1 The Company’s liability for matters in relation to which liability by law cannot be excluded or limited shall not be excluded or limited and the rest of these Terms and Conditions shall be subject to this proviso.

7.2 The Company provides the Website and the Services on an ‘as is’ and ‘as available’ basis. All conditions, terms, representations and warranties that are not expressly stated in these terms and Conditions, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.

7.3 The Company gives no warranties, conditions, guarantees or representations in relation to the Website or Services:

7.3.1 as to the completeness or accuracy of any advice and information contained on or sent or received from the Website or any website to which it is linked;

7.3.2 of any particular result or outcome of using the Website or Services, or that either will meet your requirements; or

7.3.3 that the Website or Services, and content on the Website or the server that makes it available are error- or virus-free or free of other harmful components or that your use of the Site will be uninterrupted, timely, secure, or error-free.

7.4 All Storage share arrangements are carried out entirely at your own risk. The Company and its officers, directors, investors and employees excludes to the fullest extent permitted by applicable law all liability for any claims, demands, damages, losses, costs and expenses, arising out of or in any way connected with any Storage share, any other arrangements that User(s) may have made in connection with this Website, or the User’s use of the Website.

7.5 You rely on information provided by other Users at your own risk. The Company does not, control, inspect, endorse, approve or check the availability, condition or nature of advertised storage space or the accuracy, currency, truth or completeness of the information provided by Users of the Website and it is your responsibility to do this and to take any other necessary precautions before arranging or carrying out a Storage share. You should use caution, common sense, and practice safe trading when using the Website.

7.6 You agree to indemnify the Company from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising directly or indirectly from your breach of any of your obligations under these Terms and Conditions.

  1. Information supplied by Providers

8.1 By uploading or submitting any information or material to the Website, the User automatically grants the Company a royalty-free, non-exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part). The User acknowledges that the Company is not obliged to publish any material submitted by the User.

8.2 You must not upload any information, content or material which:

  • Is false, inaccurate or misleading;
  • breaches any law, statute, ordinance or regulation;
  • is offensive, menacing, abusive, defamatory, harassing, racist, sexist, homophobic or obscene;
  • breaches any copyright, trademark or other intellectual property rights, whether belonging to the Company or to any third party;
  • violates the privacy or other personal rights of others, causes a nuisance, inconvenience or anxiety to any person, or impersonates another person;
  • contains viruses, Trojan horses, worms, time bombs, bots, spiders, crawlers or any other pieces of code that may damage, modify, delete, interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information; or
  • creates liability for the Company or causes it to lose (in whole or in part) the services of its ISPs or other suppliers.

8.3 Advertisements may be disabled or removed at our discretion for reasons including but not limited to the following:

  • Obvious plagiarism
  • Feedback from other User(s) about the accuracy of the listing or doubts about the owners integrity
  • Offers to store any Prohibited Items
  • Empty or an unhelpful description
  • Unrealistic pricing
  • False information
  • Illegal or inappropriate use
  • Intent to avoid paying the correct Fee
  • Any issues relating to payment of fees
  • Breach of clause 8.2 above

8.4 Without limiting any other remedies available to the Company at law, in equity or under these Terms and Conditions, the Company may, in its sole discretion, suspend or terminate your account if the Company suspect that you have engaged in fraudulent, illegal or inappropriate activity, or activity which breaches these Terms and Conditions, in connection with the Website and the service provided. The Company may remove and/or ban advertisements listed by you.

If you are suspected to have used the Website or our Services either directly or indirectly to undertake any illegal or criminal activity, we will not hesitate in passing on your full details and IP address to the Police.

  1. Your Use of Other Users’ Information

9.1 The Company allows Users limited access to other Users’ contact information for the purpose of providing its services. You agree to not under any circumstances disclose personally identifiable information about another User to any third party without first obtaining our consent and the consent of such other User. You also agree to reply to messages as soon as practicable and ideally within 48 hours of receipt.

9.2 You agree that, with respect to other Users’ personally identifiable information that you obtain through the Website or through a Website communication or Website-facilitated transaction, and unless the other User agrees otherwise in writing; you will only use such information:

  • for Website-related communications that relate to a Storage share; or
  • in the course of using services offered through the Website, or for complaints; and
  • in accordance with applicable laws and regulations, including without limitation data protection and privacy laws

9.3 The Company does not tolerate spam or unsolicited commercial communications and Users shall not make unsolicited contact to the other Users of the Website except as expressly envisaged by these Terms and Conditions.

9.4 We reserve the right to monitor messages sent via the Website for the purposes of research, training or identifying any breach of these Terms and Conditions.

  1. Breach

10.1 The Company has the right to limit your activity on the Website, immediately issue a warning, suspend or terminate your User registration or any of the User’s listed storage spaces and refuse to provide any of the Services to the User without notice to the User for any of the following reasons:

10.1.1 the User breaches these Terms and Conditions;

10.1.2 if the Company are unable to verify or authenticate the User Information provided to us to our satisfaction;

10.1.3 if the Company believe that the User’s actions may cause the Website legal liability or financial loss; or

10.1.4 if the Company in its sole discretion believes it is in the best interest of the Website and other Users.

  1. Termination of Storage Periods

11.1 Where contracting as a Storer, you agree to remove all Stored Goods from the Storage Space at the Host’s property within 24 hours of the end of the Storage share period, the final date for which the Fee has been paid, or termination of the Storage Period, as applicable.

11.2 You further agree that in the event that you fail to remove Stored Goods in accordance with this clause, the Host shall be entitled upon giving six weeks’ notice to you, to (a) break or remove any padlock or other item securing the Stored Goods or Storage Space which has been attached or installed by you, and in doing so will incur no liability under clause 4.3 or 4.4 above, and (b) remove, destroy or sell the Stored Goods. The Host is entitled to charge you pro rata for such six-week notice period and to remove, destroy or sell Stored Goods without further notice if payment is not received by the end of the notice period.

11.3 Where contracting as a Host, you agree that if the Storer ceases to pay the Storage Fee, you will give six weeks’ notice before being entitled to take the actions described in 11.2 above. In the event that you receive notice that the Storer has died during the Storage Period, you agree to allow a further period of two weeks (being eight weeks’ notice in total) before taking any such action. You further agree that in the event of your death, your heirs and/or executors will give at least two weeks’ notice of termination to the Storer, after which clause 11.2 will apply.

  1. Privacy

12.1 The Website has a Privacy Policy which forms part of these Terms and Conditions. You must read and agree to the Privacy Policy prior to using the Website.

  1. Intellectual Property

13.1 The Website and all intellectual property belonging to or associated with the Company, including any trade mark or trade name, logos and software, and all content on the Website (including, but without limitation, text, graphics, videos, music, sound, links, and software) is and remains at all times the property of the Company and/or is used under licence from its suppliers and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

13.2 Except as expressly permitted by these Terms and Conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any content in any way or on any medium (including other websites) without our prior written consent.   Nor do we grant any express or implied right to you under any of our trademarks, copyrights or other proprietary rights.

13.3 The Company’s logo and any other image on the Website which bears the Company’s name are trademarks of the Company. They may not be used without our prior written consent.

13.4 All information and content uploaded or otherwise sent, by any means, by you to the Website or the Company or to other Users must not infringe any third party’s intellectual property or any other legal rights. You agree and warrant that you own or have permission from the owners to use any information or content you upload or send in the manner and for the purposes that you upload or send it.

13.5 When you upload or send information or other content to or via the Website, you grant the Company a worldwide, royalty-free, sub-licensable, non-exclusive licence to reproduce, edit, transmit and publish the information or content for the purposes of these Terms and Conditions.

  1. Third Party Rights

14.1 The Terms and Conditions and the documents referred to in it are made for the benefit of the parties and their successors and permitted assigns and are not intended to benefit, or be enforceable by, anyone else.

  1. General

15.1 Termination: While you are taking part in a Storage share, your User account is required to stay active. Once all your active bookings have come to an end and none are going to be renewed, you will then be able to disable your User account.

15.2 Entire Agreement: These Terms and Conditions constitute the entire agreement and understanding between the parties and supersede any previous agreement or understanding between the parties with respect to all matters referred to in them.

15.3 No Agency: Nothing in these Terms and Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, another party in any way.

15.4 No waiver: Any failure by either party to enforce any provision of these Terms and Conditions at any time shall not be construed as a waiver of such provision and shall not affect its right to enforce such provision.

15.5 No Assignment, Transfer or Subcontract: These Terms and Conditions is personal to the parties and neither party shall assign, transfer, subcontract or deal in any other manner with any of its rights and obligations under this contract without the prior written consent of the other party.

15.6 Governing Law and Jurisdiction: These Terms and Conditions (together with all documents referred to in them) are governed by and construed in accordance with English law. The parties irrevocably agree that the English courts have jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms and Conditions any documents referred to in them.

  1. Cookies

16.1 We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to track the pages you visit. The only personal details a cookie can contain are information you supply yourself.

16.2 We use cookies to determine what visitors to our website find useful. We are interested in which pages are most popular and were visitors stay longest. We will use this information to help users to reach these pages quickly.

  1. Your Responsibilities as Parking Space Owner
    1. You are in possession of a parking space, and have listed said space on the Site.
    2. You agree to storageshepherd.com publishing your advert details on our website, and providing information to potential tenants who may wish to rent your parking space
    3. You confirm that you have the legal right to rent out the parking space, either through ownership or express permission from the owner to do so.
    4. You agree to inform us immediately if you receive contact from any authority in connection with use of the parking space. We reserve the right to terminate any ongoing agreement, and/or remove the space from the site if deemed appropriate or necessary.
    5. You will ensure that the listing description of your space is accurate.
    6. You confirm that the parking space is suitable for purpose.
    7. You confirm that any photographs used in the advert either belong to you, or you have been express permission by the owner to use them to advertise your parking space. Storageshepherd.com does not hold responsibility for any breach of copyright.
    8. You are required to provide us with any information reasonably requested by us with regards to you or your parking space.
    9. You agree to allow us to promote your parking space, with a view to renting it out on your behalf, in accordance with the terms set out here and in the Rental Agreement.
    10. You agree to allow us to rent out your parking space, once you have confirmed availability of said space, and to set up a rental on your behalf.
    11. You agree not to propose any changes to the Parking Space Rental Agreement once your space has been let without contacting us. Once your space has been let, the storer is under no obligation to accept any proposed changes to the Agreement.
    12. You agree to provide your parking space in accordance with the description as supplied in the website.
    13. You agree to respond to all queries from us, or any storer, relating to you or your parking space in a courteous and timely manner.
    14. You agree to keep your contact information updated at all times. We will not be held responsible if you do not receive messages from us, or a potential storer for your space.
    15. You agree not to attempt to contact a potential storer until a rental has been confirmed, or we grant you permission to do so.
    16. You are responsible for any insurance that may be required with regards to the rental of your parking space.
  1. Your Responsibilities as Tenant
    1. You agree that storageshepherd.com is a platform for advertising parking spaces and storage rooms. We hold no responsibility for the information supplied in an advert regarding a parking space, or for the parking space itself.
    2. We offer no guarantee as to the condition of the parking spaces listed on the site. The owner of the space provides this information, and whilst we endeavour to ensure that this information is accurate, and the parking space is fit for purpose, we offer no guarantee of this.
    3. You agree not to attempt to contact a host until a rental has been confirmed, or we grant you permission to do so.
    4. Upon arrival at the parking space at the commencement of the rental period, you should inspect the parking space and ensure that it is suitable for your requirements. If this is not the case, you may request to terminate the rental and be provided with a full refund (within 48 hours of initial payment).
    5. You agree not to utilise the parking space for any unauthorised use.
    6. You agree not to obstruct other parking spaces or property when parking.
    7. You agree to notify us immediately if any damage occurs to the parking space.
    8. You agree not to conduct any commercial activity from the parking space.
    9. You agree to maintain the parking space in good order, and leave it in the same condition as it was found.
    10. You agree to provide 30 days written notice to terminate the rental.
    11. You agree to adhere to an host’s request to terminate the rental of their parking space.
    12. You agree to vacate the parking space on the Rental Termination Date specified, and return any entry devices, permits or other items to the owner by this date

Further Queries: If you have any questions or queries regarding any of the services or products featured please contact us.


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