Privacy Policy

This Privacy Policy (the “Policy”) is inferred into the Terms and Conditions of the Website. Therefore the User must read and agree to this Policy prior to using the services provided by the Website. This Policy applies to all of the services offered by the Website. If you have any queries regarding this Policy please contact us prior to using any the services.
In this Policy the words and phrases shall have the meaning given in the Terms and Conditions save as when indicated below:

  1. User Information

To enable the Website to perform the full range of services the Website may collect the following types of information:
1.1 – User Information. When the User registers with the Website the User submits Registration Details including an e-mail address, login credentials and a full name.
1.2 – Cookies. When the User visits the Website the Website sends one or more cookies to the computer being used to access the Website. Cookies are used to enhance the User’s experience and interaction with the Website by storing User preferences and tracking User trends. For your information it is possible to disable cookies by adjusting your browser, however it will reduce the services available to you.
1.3 – When the User accesses the Website, the Website servers record information that your browser automatically sends whenever the User visits any website. These may include information such as your Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
1.4 – Communications. When any communication, of any form, electronic or non electronic, is sent to the Website, the website may retain these communication in order to keep an accurate history of all correspondence which will help the Website provide the User with a complete and through service.
1.5 – Messages. The website occasionally monitors messages sent between Hosts & Storers for training and monitoring purposes and/or if an investigation is required into reported behaviour that contravenes terms and conditions.
1.6 – Disclosure. Storage Shepherd LTD does not disclose personal information to third parties, or use personal information for any commercial purposes.

1.7 – Some details including financial details which are submitted by the User during the registration process will not be stored by Storage Shepherd but will be stored by our third party payment system Stripe. A detailed explanation of the information which is stored by Stripe can be located on their website or by going to this web address: https://stripe.com/gb/privacy

  1. The User’s Choice

When a User registers for the service he provides his Registration Details (as defined in the Terms and Conditions) if the Website intends to use the Registration Details in a manner different than the purpose for which it was collected, then the Website will seek the Users prior permission. Such permission maybe declined, in which case the Website may not be able to provide those services to you.

  1. Personal Information

The Website will only share personal information with a third party in the following instances:

The Website has the Users permission. The Website requires that the User opt-in for the sharing of any sensitive personal information as stated in this Policy at clause 2. The Website have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms and Conditions, including investigation of potential violations thereof, detect, prevent, or otherwise address fraud, security or technical issues, or protect against imminent harm to the rights, property or safety of the Website including Users or the public as required or permitted by law. If the Website becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, the Website will provide notice if personal information is to be transferred and subject to a privacy policy different to this Policy.

What we use your personal information for:

• To provide services to you

• To notify you about changes to our service;

• To respond to complaints and seek to resolve them

The Website will never share personal information with a third party unless:

3.1 – the Website has the Users permission. Under GDPR, the Website requires that the User opt-in for the sharing of any sensitive personal information as stated in this Policy at clause 2. So we will never share any personal information unless agreed by you first.

3.2 – The Website have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to

3.2.1 – satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms and Conditions, including investigation of potential violations thereof,

3.2.2 – detect, prevent, or otherwise address fraud, security or technical issues, or

3.2.3 – protect against imminent harm to the rights, property or safety of the Website including Users or the public as required or permitted by law.

3.3 – If the Website becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, the Website will provide notice if personal information is to be transferred and subject to a privacy policy different to this Policy.

3.4 – The Website may share with third parties certain pieces of information which does not serve to identify individuals for example; number of Users who searched for a particular area, or how many Users clicked on a advertisement or sponsored link.

  1. Security

Storage Shepherd has implemented various procedural & technical controls to ensure that your personal information remains protected. These include encryption functions, hashed data storage & specific administration controls.

    5.  Changes to the Policy

We may change this Privacy Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. The “Last updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on the Services. We may provide you with disclosures and alerts regarding the Privacy Policy or Personal Data collected by posting them on our website and, if you are a User, by contacting you through your Storage Shepherd Dashboard, email address and/or the physical address listed in your Storage Shepherd account.

6.  Links to storage facilities

The website may provide links to self-storage facilities and local car parks. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

7.  Use by minors

These services are not directed to individuals under the age of eighteen (18), and we request that they not provide Personal Data through the Services.

8.  International data transfers

We are not a global business. Personal Data may be stored and processed in any country where we have operations or where we engage service providers. Whilst we currently only operate in the United Kingdom, we may grow internationally and transfer data globally. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your Personal Data remains protected to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

If you have any questions, then please contact us electronically on our ‘contact us’ page listed above or send physical mail to:

Storage Shepherd LTD, Tuspark, 27 Grainger Street, Newcastle Upon Tyne, NE1 5JE

 

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