If the renter is unable to pick up their possessions, then you will be responsible for finding another storage space to fulfill the period. You must notify the renter immediately. You will not receive compensation as the renter has paid with the expectation that their possessions will be stored safely & securely at your advertised space.
If you have any more questions, please don’t hesitate to contact us.
Our hosts are individually verified by a third party identity checker. You can also purchase optional insurance to cover your items.